The sale and supply of all products via the Camellia’s Tea House web site (“Products”) is governed by the following terms and conditions (“Trading Terms and Conditions”):

Camellia’s Tea House web site is provided by Camellia Sinensis Limited (company number 6126207), whose registered office is Camellia’s Tea House, Unit 4, Saxon Business Centre, Windsor Avenue, London, SW19 2RR and VAT registration number is 923393226.

INTRODUCTION

1.1  You can access most areas of this Website without registering your details. Certain areas are only open if you register.

1.2  We may revise these terms at any time by updating this posting. You should check this Website periodically to review the then-current version.

1.3  _Our Privacy Policy, Cookie Policy and Accessibility Statement form part of these terms. They explain how we collect, use and protect your personal data, how cookies are used, and our commitment to keep the site accessible._

ORDERING FROM US

2.1  You place an order by completing our online checkout process. You can check and correct errors before submitting. We’ll send an order acknowledgement by email detailing what you’ve ordered.

2.2  We accept your order when we dispatch it and will confirm dispatch by email. At that point a purchase contract is made, unless we notify you we have declined your order or you cancel beforehand.

2.3  We may refuse any order if:

- (a) the goods are unavailable;

- (b) we cannot authorise your payment;

- (c) there’s a pricing or product-description error;

- (d) you don’t meet eligibility criteria in these terms.

PRICING AND PAYMENT

3.1  All prices include VAT (where applicable) at current rates.

3.2  All purchases are charged in Great British Pounds Sterling (GBP).

3.3  If delivery is outside the UK or EU, VAT will be removed at checkout.

3.4  We review our prices periodically and may update them without notice.

3.5  _We use industry-standard payment-security measures, including Strong Customer Authentication (SCA) under PSD2._

CANCELLATION, RETURNS AND DIGITAL CONTENT

4.1  _Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel physical-goods orders within 14 days of receipt without giving any reason._

4.2  _To cancel, notify us by email to info@camelliasteahouse.com before the 14-day period ends._

4.3  _Returned Products must be received by us within 14 days of cancellation, in original condition and packaging (excluding delivery packaging)._

4.4  Exceptions (no right to cancel) include:

- personalised goods;

- perishable or opened food items, including teas and infusions.

4.5  Return postage costs are your responsibility, unless the item is faulty. We recommend using tracked postage.

4.6  _Once we receive your return, we’ll email you within 24 hours and process a refund to your original payment method within 14 days. Standard-delivery carriage to UK addresses will be refunded; other delivery-option fees are non-refundable._

4.7  For faulty items, contact info@camelliasteahouse.com with your order number and fault description. We’ll arrange collection and offer a replacement (subject to stock) or full refund, including carriage.

4.8  _Digital Content. If you purchase digital downloads or streaming services, you may lose your right to cancel once download or streaming begins with your consent._

LICENSE AND INTELLECTUAL PROPERTY

5.1  You may print or download extracts from this Website for personal use only.

5.2  All copyright and other IP rights in this Website and in “Camellia’s Tea House” and “Camellia World Teas” remain Camellia Sinensis Limited’s property (or its licensors’).

5.3  No part of this Website may be reproduced, stored in any public electronic retrieval system or transmitted in any form without our prior written permission.

5.4  All rights not expressly granted are reserved.

SERVICE ACCESS AND AVAILABILITY

6.1  We aim to keep this Website available 24/7 but do not warrant continuous availability.

6.2  Access may be suspended for maintenance, system failure or reasons beyond our control.

6.3  _We are committed to maintaining WCAG 2.1 Level AA accessibility standards. If you encounter any barriers, please contact us at info@camelliasteahouse.com._

USER CONDUCT

7.1  You must not post or transmit material that is unlawful, offensive, defamatory, abusive, discriminatory, invasive of privacy or otherwise objectionable.

7.2  You must not misuse the Website (e.g., hacking, introducing malware).

7.3  We cooperate fully with law-enforcement authorities in cases of misuse.

LINKS TO AND FROM OTHER WEBSITES

8.1  We provide third-party links for convenience but do not control or endorse external sites.

8.2  You may link to our home page only if you do not distort our logo, frame our site, imply endorsement, or otherwise breach these terms. We reserve the right to revoke linking permission.

8.3  You indemnify us against any loss or damage from your breach of clause 8.2.

REGISTRATION AND ACCOUNT SECURITY

9.1  Registrations are for single users only. You may not share your username or password.

9.2  Keep your password secure. Notify us immediately if you suspect compromise.

9.3  We may suspend or cancel your account at our discretion or if you breach these terms.

DISCLAIMER AND LIMITATION OF LIABILITY

10.1  Website material is provided “as is.” We do not warrant accuracy, completeness or fitness for purpose.

10.2  To the maximum extent permitted by law, we exclude all warranties, whether implied by statute or otherwise.

11.1  We exclude liability for any loss or damage (direct, indirect, consequential, punitive) arising from this Website or linked sites, except for:

- death or personal injury caused by our negligence;

- fraud or fraudulent misrepresentation;

- any liability that cannot be excluded by law.

11.2  You indemnify us against all claims, costs and damages arising from your breach of these terms.

DISPUTE RESOLUTION

12.1  These terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

12.2  _UK and EU consumers may also use the European Commission’s Online Dispute-Resolution platform: https://ec.europa.eu/consumers/odr._

MISCELLANEOUS

13.1  You may not assign or transfer any rights under these terms without our prior written consent.

13.2  If any provision is held invalid, the remainder shall continue in full force.

13.3  Only parties to these terms may enforce them under the Contracts (Rights of Third Parties) Act 1999.